We ate at Sette Luna for some fantastic Italian food (and some really strange service.)
I ordered the Butternut Squash Ravioli and Josh had the specialty balsamic/mushroom pizza. The ravioli was perfection. It tasted fresh and hand-made, the filling was creamy with a touch of sweetness, and the pine nuts on top were just enough to add a little textural contrast and nuttiness to the dish. Even that little piece of bread they threw on the side was excellent. Overall a really, really good dish. I am definitely not a fan of Italian restaurants in general, but I’d go back to Sette Luna anytime. The pizza was also good… but ordering it was a bit of a strange ordeal. Josh asked our waitress if he could get sauce on the pizza (it originally comes without) and she must have misunderstood what he was asking, because she gave us an agrgessive “No! We cannot do half orders.” Confused, he tried again, trying to make it clear that his question had nothing to do with half orders. But again she firmly told us there is no way they can put sauce on half of the pizza. He asked if she could put sauce on the whole pizza (his original question anyway) at which point she agreed yes, they could do that. Um… ok. Some more strange waitress dialogue regarding the check coming up, stay tuned.
-Carolyn
When I went to Sette Luna my taste buds were not doing so well since I had a pretty bad cold. I ordered their Bianca pizza. From what I saw and what I could taste it was delicious. When I took a bite of Carolyn’s Butternut Squash Ravioli I could really taste it and thought how I should have ordered that instead. The place has a really nice feel to it with it’s brick walls, decorations and the open kitchen.
I have to agree that our waitresses actions were odd and aggressive at times. In fact I did a quick review on another site which the manager saw this and he was kind enough to email me right away. He said he would look into this matter. Once I read his email and spoke with him I felt good about this issue and thought that he was really sincere. Well I open my inbox to find an angry email from our waitress! Who spoke in the third person and was saying how my review got her fired.
This was the most bizarre thing EVER! I emailed the manager again telling him my intentions were not to get anyone in trouble or fired. He explained that he couldn’t discuss employee matters with me but they would never fire anyone over one review.
I assured him I would be back to Sette Luna and looked forward to trying more things on their menu. I can’t fault them for one waitress. Also, Josh had informed me that he went again and his experience was the total opposite of ours. His waitress was attentive, polite and the food was still fabulous!
-Mundania
I keep wanting to go to this restaurant and the pictures posted here are only making me want to go there more! I generally have an aversion to italian restaurants (because I LOVE italian food but I feel like a chump paying for it instead of just making it myself), but its looking like I’ll have to make an exception for this one…
I totally hear you! There are a few Italian places in the Valley that I feel are totally over priced for what is on their menu. I mean why pay $13 for pasta with sauce on it when you can make that at home for half the price. I only like going to Italian places if they have a few different dishes on the menu that i haven’t seen before or would cost me about the same to make at home. I definitely recommend this place because they have a lot of interesting things to choose from and it all taste delicious!
-Mundania
OMG…my friend Alison was JUST telling me about that Butternut Squash ravioli and how awesome it is there at Sette Luna!!!! I want to go there for my birthday dinner. You confirmed it! I think I would love that dish!!!! yay!!!!
[…] it looks like she had a weird incident at Sette Luna down on Ferry Street. We’ve never had any problems that I can recall. Nice to hear that the […]
don’t be a snitch… I hate when people act like pussies….now you got her fired…for real
hi debbie,
two things: one, we started this blog to review restaurants. the good, the bad, the ugly. now, before our dinner at sette luna, we had read probably 4 or 5 reviews on yelp from people stating that the service was very bad, and the kitchen very unaccommodating. so, going in we were prepared for the worst. and let me just say, it was bad. and i’m certainly never one to complain about service (and, side note: mundania worked in food service at the time of this review, so it’s not like we don’t understand the Plight of the Server) but our overall experience, service-wise, was just plain awful. we had planned on reviewing our experience there, so that’s what we did. bad service and all.
which brings me to point number two: as mundania stated above, in her exchange with the manager she was assured no waitress would be fired over one review. call me naive, but i believe that. from my experience anyway, management tends to favor the side of their employees when it comes to situations like this, as customers can sometimes be a bit hard to please and/or high-maintenance. however, if there are multiple reviews all over the web stating how bad the service is, then it’s in sette luna’s best interest to address that situation somehow. after all, i think anyone who has dined there would love to see the restaurant stay open and busy, and not let something like odd service hinder business.
Never again.
I am staying away from Sette Luna, I love italian food and Belgian beer but I cannot stomach the manager/owner, Josh, and his poor treatment of customers and his arrogant attitude.
We have tried to go back several times each time we left feeling abused.
Never again.
Yes, Jason, despite the fact that you continually harass and your wife attempts to demean the staff you can not continue this type of behavior. The owner has asked you never to return because of this. No less than two servers were crying because of the way your nasty wife treated them. This has to stop. Please do not attempt any further contact.
Hi! I just wanted to ask if you ever have any problems with hackers? My last blog (wordpress) was hacked and I ended up losing many months of hard work due to no data backup. Do you have any solutions to prevent hackers?